For Gift Card Balance, please click here: www.heartlandgiftcard.com Soon our gift cards will be usable on our web-site. Currently they are designed for in-store use only. To order gift cards to be sent, call us at (707) 252-4228 ex 1
Remember to let us know the approximate date you would like your package to arrive +/- 2 days. Only Overnight and 2-day shipment arrival dates can be guaranteed. Be sure to write a note to be included with your package.
Where do you ship?
Continental United States & Hawaii. Anette's ships non-meltable items such as sauces and brittles to Canada.
For Canada shipments, Anette's may call customer regarding adjustments to shipping charges depending upon items purchased. We can only ship non-meltable items to Canada and exact date of arrival can not be guaranteed.
When will my order ship?
Orders received after 11am PST Monday - Wednesday will be reviewed the following business day. All orders will be shipped out within 1-2 business days. Orders are not processed Friday - Sunday.
If an item is not available, you will receive an email notice and request for possible substitution or cancellation within 1-2 business days depending upon date order was received.
To preserve freshness of our chocolates, Anette's does not ship chocolates over weekends; therefore, orders containing heat sensitive items will ship Monday or Tuesday only.
Brittle and Sauces can be shipped over weekends.
When will my order arrive?
Standard shipping: West Coast Deliveries range from 2-4 business days, Mid to East Coast 4-7 business days. Canada (no time guarantee-- usually 5-9 business days)
Shipments to Hawaii and Alaska must ship 2-day.
2-day shipping: Orders must be received by Noon PST Monday - Wednesday to be shipped out same week and arrive same week. If you place your order after 12:00 noon Wednesday your 2-day package will be shipped out the following Monday to arrive by Wednesday.
Overnight Shipments: Please call us directly for Overnight or 2-day service. (707) 252-4228 ex 1 Retail Orders must be received by Noon PST Monday - Thursday in order to ship out same day. Customer will receive an email or a call with the shipping costs.
Restrictions: NO P.O Boxes or APO boxes. Street addresses only. Anette's ships only non-meltable items to Canada and exact date of arrival cannot be guaranteed. A surcharge for shipments to Canada, Hawaii and Alaska may apply. You will receive an email or a call for authorization for any additional shipping costs. Only Overnight and 2-day shipment arrival dates can be guaranteed.
Will I receive an order confirmation?
An order confirmation will be issued once you have confirmed your order. You will receive an email from UPS the day your order ships with a tracking number. No tracking numbers available for Canada shipments.
All of Anette's products share many of the same pieces of equipment; therefore, all may contain trace amounts of any nut, peanut, soy, dairy, alcohol or wheat.