our chocolates seduce your nose, excite your mouth and warm your heart
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customer service

For Gift Card Balance, please click here:  www.heartlandgiftcard.com   Soon our gift cards will be usable on our web-site. Currently they are designed for in-store use only.  To order gift cards to be sent, call us at (707) 252-4228 ex 1

Special Occasion?
Remember to let us know the approximate date you would like your package to arrive +/- 2 days. Only Overnight and 2-day shipment arrival dates can be guaranteed. Be sure to write a note to be included with your package.

Where do you ship?
Continental United States & Hawaii. Anette's ships non-meltable items such as sauces and brittles to Canada.

What shipping carrier do you use?
UPS within the United States and USPS for Canada only.

For Canada shipments, Anette's may call customer regarding adjustments to shipping charges depending upon items purchased. We can only ship non-meltable items to Canada and exact date of arrival can not be guaranteed.

When will my order ship?
Orders received after 11am PST Monday - Wednesday will be reviewed the following business day. All orders will be shipped out within 1-2 business days. Orders are not processed Friday - Sunday.

If an item is not available, you will receive an email notice and request for possible substitution or cancellation within 1-2 business days depending upon date order was received.

To preserve freshness of our chocolates, Anette's does not ship chocolates over weekends; therefore, orders containing heat sensitive items will ship Monday or Tuesday only.

Brittle and Sauces can be shipped over weekends.

When will my order arrive?
Standard shipping: West Coast Deliveries range from 2-4 business days, Mid to East Coast 4-7 business days. Canada (no time guarantee-- usually 5-9 business days)

Shipments to Hawaii and Alaska must ship 2-day.  

2-day shipping: Orders must be received by Noon PST Monday - Wednesday to be shipped out same week and arrive same week. If you place your order after 12:00 noon Wednesday your 2-day package will be shipped out the following Monday to arrive by Wednesday.

Overnight Shipments: Please call us directly for Overnight or 2-day service. (707) 252-4228 ex 1 Retail Orders must be received by Noon PST Monday - Thursday in order to ship out same day. Customer will receive an email or a call with the shipping costs.

Restrictions: NO P.O Boxes or APO boxes. Street addresses only. Anette's ships only non-meltable items to Canada and exact date of arrival cannot be guaranteed. A surcharge for shipments to Canada, Hawaii and Alaska may apply. You will receive an email or a call for authorization for any additional shipping costs. Only Overnight and 2-day shipment arrival dates can be guaranteed.

Will I receive an order confirmation?
An order confirmation will be issued once you have confirmed your order. You will receive an email from UPS the day your order ships with a tracking number. No tracking numbers available for Canada shipments.

Allergens:
All of Anette's products share many of the same pieces of equipment; therefore, all may contain trace amounts of any nut, peanut, soy, dairy, alcohol or wheat.